Premier luxury spa located inside the historic Fairmont Olympic Hotel in the heart of downtown Seattle. Offering advanced skin and body treatments, spa services, salon and nails, special event packages and more. We strive to provide the highest quality care to our guests. Our providers have been featured in Allure, WWD, Elle, Vogue and Seattle Magazine. Penelope carries top global product brands such as Biologique Recherche, MBR and more.
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250 Reviews on “Penelope & The Beauty Bar - Day Spa”
This was our first time at this spa. Staff was friendly and understanding when we canceled one of our services last minute. The products and price tag may be luxury but the level and quality of service wasn’t.
Unsire if this was due to knew covid restrictions or staff that were inexperienced? Left a bit to be desired. Our services included the Penelope Cure package and a Couples Massage. Cancelled one facial and didn’t partake in the red light portion of the package. For $761, I expected a different experience.
It’s a crime that I haven’t written a review until now. I’ve been visiting Penelope for Brazilian Sugars for many years now. I used to go to a lovely woman who no longer works for them and upon her departure found Alyse. Alyse is the kind of person that you drive the extra 30 mins for or move your other appts around to see. She is always smiling, so kind and genuine, and has the best giggle out there.
I now getting many different services here, beyond sugaring, and I can say without hesitation that is because of Alyse. How very lucky us patrons of Penelope are to have her!
Located inside Fairmont Hotel. Great service and ambiance!
Brena is my all time favorite for sugaring
Amazing customer service!
For those who are stressed, tired and tired of being stressed: this is a place for you. I liked the calming and quiet atmosphere. The way people greet you and talk to you makes you realize you are here to relax. The service was courteous, the room cosy, very clean and warm. I had a deep tissue massage – and yes, it was worth the money. I had a catch/ pain in my neck building up for months. It was gone right after the massage, and has not returned so far. I walked away feeling lighter and happier.
Pro tip: of you are considering a service, but it seems a pricey side take a look at Groupon. They have occasional deals that cut the prices but not the quality of service
I splurged and bought my mom the 75 min signature facial thinking this would be a real treat. I was disappointed to hear that the aesthetician (Angelina) was rather hard on my mothers skin. My mom said the micro needling (something I did not read was a part of this facial) was hitting her tooth’s nerve. The aesthetician proceeded and disregarded my moms complaints. My mom also mentioned that Angelina kept leaving the room for long durations. I called and spoke to the manager and all she could do was take off the parking charge… I have worked in customer service for many years and thought this Spa handled the situation poorly. I have since canceled my upcoming 3 treatments.
Wonderful first Waterless pedicure it was such a great experience atmosphere great but Teetee was the best she really puts love into her services. I was worried about a waterless pedicure but I actually preferred it
Got a lovely Perfectly Polished mani pedi from TeeNee today and it lived up to its name. Very relaxing and my nails look a-mazing. Will definitely be back to see TeeNee!
This was our first Mani/pedi in quite a while. That being said, the process was amazing and super simple. He felt very welcome from the minute you walked in the doors and set your appointment. We’re actually staying in the hotel, and just decided that now is as good a time as any to get one. Our booking was pretty easy and they had availability within 24 hours.
I think one of the best things about the Spot is Teenee. She’s nothing but amazing. She is such A happy, bubbly and positive person. She dresses to kill, and absolutely gave us one of the best manicure/pedicure we’ve ever had. She was attention detailed, and spent more than an hour on each of us. She said her nickname is “baby feet maker “and she absolutely lived up to this reputation. By the end of our pedicure, there was no hard service left on our feet aside from our nails! Absolutely a great way to pamper yourself at any time.
Our only negative is it in the spot is in Seattle and not Portland where we live! If ever we could have someone as great as Teenee in Portland, that would be our weekly spot to go to. Definitely worth it, ask for her by name and you for sure will not be disappointed. She puts her passion and energy into every single one of her clients, and you can definitely feel it.
Spent over 400 dollars for two ppl massage and the whole experience absolutely does not worth the price.
Initially didn’t have a great experience here. The owner contacted me, was genuine in my experience, apologized, and offered to remedy the situation in a way I thought was fair.
Tried sugaring for the first time. The service wasn’t bad but there were whole sections that got missed (I didn’t notice right away as I had just had surgery recently and was feeling less than flexible). Plus I felt sorry for everyone else trying to enjoy their day at the spa – the sugar was more painful than I expected and I know I yelped a couple of times. Not much privacy – the walls don’t go all the way to the ceiling. I wish my regular wax salon had been open. Paid more here and got less. Won’t be back.
*Edit – they reached out and offered me the option to try their services again free of charge as well as refunding my original service. I will happily try again as everyone has an off day.*
Ask for Alyse!
Went to their website to choose my facial and noticed they have tons of stock photos of people and not a single person in any of the photos is non-white. Once I noticed it I combed through the rest of their site because I couldn’t believe it. Apparently they have a very specific definition of beauty. So glad I noticed it before booking because I almost gave them $500!
I just went there for a service and had the best experience ever! It is super elegant and relaxing in there. Alexie and the other staff members at the front desk were incredibly helpful, even though I messed up my appointment. And Vy who was the aesthetician was a joy to meet and I am really happy with the service (sugaring). Thank you!!