Premier luxury spa located inside the historic Fairmont Olympic Hotel in the heart of downtown Seattle. Offering advanced skin and body treatments, spa services, salon and nails, special event packages and more. We strive to provide the highest quality care to our guests. Our providers have been featured in Allure, WWD, Elle, Vogue and Seattle Magazine. Penelope carries top global product brands such as Biologique Recherche, MBR and more.
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250 Reviews on “Penelope & The Beauty Bar - Day Spa”
found this place on Groupon while looking for a location to have a Brazilian Waxing done. When i initially made the appointment, not the most friendliest, but they were able to get me right away. I was tended to by Alise (not sure on the spelling), but let me just say “she was super sweet/professional.” I had the sugaring done one other time, so I was a bit nervous trying it again. She made me feel so comfortable, and at ease. She is definitely one to go to if you’re interested in sugaring. I would like to make my next appointment with her got get my eyelashes done. Great work!!
This is the worst facial I’ve ever had. My face is burning and the price is too expensive and unfair. I don’t recommend this place at all. All they did was wash my face and put some sort of chemical on my face that is still burning me. I am disappointed and dissatisfied
Probably the best massage of my life! Every detail of the decor is designed to relax you, and the massage itself was wonderful – plus they squeezed me in last-minute when my back was aching after a long flight. Couldn’t recommend more highly.
So I’ve been injured the past couple of weeks and wanted to treat myself to a spa day. I’ve been on a knee scooter, so I called the spa in advance to make sure they were ADA accessible. They confirmed the were, but when I showed up that was far from the truth. Getting to the spa was a total nightmare, there were several obstacles in the way in the garage and getting into the hotel and to top it all off there was a flight of stairs to just get into the spa itself and more stairs once you’re inside. One of the employees there was super nice and helped me up those stairs. I was pretty upset that I was told it was ADA accessible and called the spa the next day, I told them the staff was super nice when I finally made it in there and was just really upset I was told it was accessible when it wasn’t. the lady on the phone was really nice and empathetic and offered another spa day and even my money back for the services, which I found shocking. I felt like I could put the whole ordeal behind me, but then 2 hours later a different manager called and was incredibly rude to me saying they were so nice to me and I shouldn’t have complained and when I told her that they were very nice and that my complaint was that I was told they were ADA accessible and weren’t, her response was angrily telling me “Well we helped you up the stairs!” Ok ma’am, but that still doesn’t make you ADA accessible… imagine if I was actually in a wheelchair and couldn’t walk at all, we’re you planning to carry me up the stairs? They never followed through and haven’t received anything from them and even if I do I don’t plan on going back. If a manager is considering helping someone up the stairs ADA accessible and lying about it to people before they come in, based on principle this company shouldn’t be supported. There are so many better spas in the area.
Ho- Hum, over-priced
Best sugar waxing around
Wonderful atmosphere and great service. I’ve enjoyed a massage, facial, and a mani pedi and would use all of those services their again.
My two friends found a great TravelZoo coupon for a facial and massage. Parking was across the street at Aces and only $10 after validation. The Fairmont Hotel was beautifully decorated for Christmas.
The spa itself was cozy and very well run. We had the plushest robes to change into and slippers to wear. The staff were all attentive, friendly and helpful. One person helped us find the dressing rooms and bathrooms. Another staff member helped us to gather our clothes and store them. While waiting, we were offered tea or water, and later, Prosecco!
I had a classic Eurpoean 50-min facial and glorious. Sonja, my esthetician, was amazing! Friendly and knowledgeable, she talked me through each step because I haven’t had many professional facials. I was so relaxed, I fell asleep! I felt comfortable asking questions and was very pleased with the results.
Next, an 80-min massage from Ben and I was a puddle of speechless goo. The perfect amount of pressure combined with not too much talking was just what the doctor ordered. I appreciated that he checked in to see if the pressure was right, too.
Afterwards, we were invited to sit in the lounge for as long as we wanted, which was helpful since we all needed time to put our brains back in our heads. Again, as we left and checked out, there was no pressure to buy the skin care products but lovely note on what was used. All staff were extremely courteous and kind. I will be going back again!
I only go for the facials, as they have AMAZING products and the VERY BEST esthetician in the WHOLE WORLD, Angelina. Go, make an appointment, you’ll see.
Exceptional service. Professional and friendly staff. Clean, haven’t seen any dirty or questionable areas here. Haven’t experienced long wait times so long as I’ve made appointments ahead of time.
Arrived 2 minutes after their grace period for my very first appointment there, and they were not accommodating or understanding at all. I couldn’t find the location in the hotel, and spent a few minutes walking around. They don’t seem to value customer service.
Unfortunately, this spa doesn’t even have showers, much less a jacuzzi or a steam room, so it is not very sanitary. It’s also supposed to be upscale, but it seems to be missing something. Like professional and courteous service. Not really worth the price.
Terrible service. We planned a special weekend at the hotel and booked a day of pampering. I tried to book several services for each of us and was continually told the staff that does those services aren’t here on Fridays, Saturdays then again on and on. I even told them I don’t care what it cost, we want to spend a full day at the spa, would you customize and build a package for us with the staff you have ? They booked two massages from the treatment menu. No facials no ads ons. This has to be the worst sales team. then the rooms are so small and the table squeaked the entire time. Before my massage the gentleman asked what I wanted to work on. I told him head, neck and forearms. I waited and waited and then was so agitated by the half hearted massage that by the time the forearms and head came, I counted seconds. Not even one full minute on either. My partner reported that their massage therapist left several times and that it was the worst massage ever. To top it off they rushed us out. Terrible.
Lovely hotel spa. Consistently good service(s), and they have some nice packages available.
My wife and I had facials and massages as part of a recent trip to Seattle. Different massage therapists and Estheticians. Facials were very good but both of our massages were the worst we have ever experienced. Actually was wanting the massage to be over after the first five minutes. Would not remotely recommend.